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Privacy Policy

Effective Date: 2026-04-02

EmoCare ("we", "our", or "us") is operated by MetaAI Lab Limited. We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and shared.

This Privacy Policy explains how we handle your data when you use our mobile application ("App").

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account information (e.g., email address, username)
• User-generated content (e.g., journal entries, emotional logs, conversations with AI)
• Support communications

1.2 Sensitive Information (Mental Health Data)

Because EmoCare is designed for emotional well-being support, we may process:

• Mood tracking data
• Emotional states
• Personal reflections or journal entries
• Conversations with AI assistants

This data is treated as sensitive personal data and handled with enhanced protection.

1.3 Automatically Collected Data

We may automatically collect:

• Device information (model, OS version)
• App usage data
• Log data (crash reports, diagnostics)

2. How We Use Your Information

We use your information to:

• Provide and improve the App's functionality
• Personalize emotional support and AI responses
• Analyze usage patterns to improve user experience
• Ensure app security and prevent abuse
• Comply with legal obligations

3. AI and Data Processing

EmoCare uses artificial intelligence to provide emotional support.

• Your inputs may be processed by AI systems to generate responses
• We do not use your personal conversations to identify you
• Data may be processed in anonymized or aggregated form for improvement

We do not sell or use your personal emotional data for advertising purposes.

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share limited data with:

• Service providers (e.g., cloud hosting, analytics)
• Legal authorities when required by law

All third parties are required to maintain data confidentiality and security.

5. Data Storage and Security

We implement industry-standard measures including:

• Encryption in transit (HTTPS)
• Secure cloud storage
• Access control and authentication mechanisms

However, no system is completely secure.

6. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Fulfill legal obligations

You may request deletion of your data at any time.

7. Your Rights

Depending on your location (e.g., GDPR regions), you may have rights to:

• Access your data
• Correct inaccurate data
• Delete your data
• Restrict or object to processing

To exercise your rights, contact us at: zyingzhen@eduhk.hk

8. Children's Privacy

EmoCare is not intended for children under 13 (or equivalent minimum age in your jurisdiction).

We do not knowingly collect data from children.

9. Health Disclaimer

EmoCare provides emotional support tools but is not a medical service.

• It does not provide medical diagnosis or treatment
• It is not a substitute for professional healthcare

If you are experiencing severe distress, please seek professional help.

10. Third-Party Services

The App may use third-party services such as:

• Cloud infrastructure providers
• Analytics tools

These services may collect limited data as described in their own privacy policies.

11. International Data Transfers

Your data may be processed in countries outside your residence.

We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy periodically.

We will notify users of significant changes through the App or website.

13. Contact Us

If you have any questions, please contact:

MetaAI Lab Limited

Email: zyingzhen@eduhk.hk

Website: https://metaailab.meta360ai.com/